STATUS: OPEN TO NEW ROLES
CHANDIGARH, IN · UTC+05:30
SLA ADHERENCE: 98%+
System Profile

Jaspal Singh

IT Support Specialist — Helpdesk & Cloud Systems Operations. Domain/DNS management, Windows Server administration, and cloud identity across Azure, Google Workspace, and AWS.

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EXPERIENCE2.8 yrs
CURRENT ROLESys. Support Admin
SHIFT AVAILABILITY24/7 rotational
01 · ABOUT

Profile summary

IT Support Specialist with 2.8 years of experience in IT Service Desk operations, domain management, DNS service configuration, and Windows Server administration. Expertise in cloud identity management across Microsoft Azure/Entra ID, Google Workspace, and AWS IAM (Users, Roles & Policies).

Proven track record procuring corporate domains, managing primary/sub-domain hierarchies, and configuring DNS records (A, CNAME, MX, TXT, SPF, DKIM) for multi-cloud productivity platforms and website publishing. Proficient in automated onboarding via Zoho People and multi-OS endpoint troubleshooting.

Open to 24/7 rotational shifts and on-site requirements in Noida.

02 · LOG

Experience

TICKET #002 · PRIORITY: CURRENT
System Support Administrator
Xenonstack
In Progress
Jan 2026 — Present
  • Procured 5+ corporate domains (incl. xenondigilab.com) and managed the full domain lifecycle across Microsoft 365 Admin Center and Google Workspace.
  • Configured DNS services (A, CNAME, MX, TXT, SPF, DKIM) for seamless website publishing and secure multi-tenant email routing.
  • Managed user access lifecycle and identity governance across AWS IAM and Microsoft Entra ID.
  • Executed automated onboarding/offboarding by integrating Zoho People with cloud directory services and M365 Admin Center.
  • Administered Windows Server 2022/2019 domains and monitored AWS EC2 instances, sustaining 98%+ SLA adherence across ServiceNow and Zoho Desk.
TICKET #001 · PRIORITY: RESOLVED
Desktop Support Engineer (L2)
Flipkart Pvt. Ltd.
Closed
Jan 2024 — Jan 2026
  • Used BMC Remedy ITSM to log, triage, and resolve complex OS/hardware incidents across Windows Server 2022, Windows 10/11, macOS, and mobile devices.
  • Administered Active Directory users and group policies (GPO) to maintain high system availability for regional operations.
  • Assisted in monitoring cloud infrastructure endpoints and AWS EC2 instance availability for internal tools.
  • Earned a Process Improvement Commendation for Kaizen-based workflows that streamlined ticketing and reduced SLA breaches.
03 · SERVICES

Skills & competencies

Domain & DNS ACTIVE
Domain Procurement A / CNAME / MX / TXT SPF & DKIM Website Publishing DNS
Cloud & Infra ACTIVE
AWS IAM (Users/Roles) EC2 Instances Windows Server 2016/19/22
Identity & HR Systems ACTIVE
Microsoft Entra ID Google Workspace Zoho People M365 Admin Center
ITSM & Support ACTIVE
ServiceNow BMC Remedy Zoho Desk SLA Adherence
04 · RECORDS

Education & certifications

Education

M.Sc. Information Technology
Lovely Professional University · Pursuing
Bachelor's Degree
Glocal University · 2015–2018
Diploma in Cloud Computing & Networking
Specialization in AWS, Azure, Virtualization
Diploma in Electronics
Industrial Training Institute, Haryana

Certifications

Microsoft Azure Essentials
Microsoft
Cloud Roles & Responsibilities
Great Learning
05 · CONTACT

Get in touch

NEW TICKET

Let's talk about a role.

Reach out directly — happy to walk through experience, availability, or anything on the resume in more depth.

EMAILHrsirsa.jass@gmail.com
PHONE+91-9992164595
LINKEDINlinkedin.com/in/singhjasss
LOCATIONChandigarh, India